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Fewer repeated questions
Share updates and the tracking link so that the customer can consult the delivery with more autonomy.
Delivery notifications
Before the question,
the update.
Keep your customer informed with messages at important moments during delivery. Connect operation events to WhatsApp, SMS and email.
Explore the messages WhatsApp SMS Email
IN OPERATIONDelivery completed
Request EG-1024 · 14:52
14:52
Aurora StoreDelivery updates
Today
The customer follows.Your team gains more context.
Information that brings you closer
A well-communicated delivery
It's also part of the experience.
Help the recipient understand the progress of the order and reduce the need to reach out to your team for each update.
Less manual work
Associate messages with order events to save your team from having to write each notice from scratch.
More care in service
Use the customer's name, identify the order and maintain communication even after delivery is complete.
Watch the communication happen
An event in the operation.
An update for the customer.
Choose a stage and channel to explore sample messages. Illustrative texts and interfaces.
From system to recipient
Delivery gains a route. The customer gains information.
When the order is scripted, an active rule can send the update and tracking link to the recipient.
EXAMPLE RULE
- When
- Scripted order
- Channel
- Who receives
- Order customer
On WhatsApp, the content follows the models defined for each event.
Give the customer a way to check the delivery without having to call your team.
09:41
Aurora StoreWhatsApp · example
Today
SubjectYour EG-1024 order already has a route
Demo preview · no actual shipping
The channel is part of the strategy
Three ways to maintain
the customer nearby.
Configure the channel for each rule according to the type of message and contacts available in requests.
Send updates with order details and action links on the templates available for each event.
Content defined by channel templates.
SMS
Send a short notice to the registered phone number, identifying the order and a link to the next step.
Configurable text with order data.
Combine subject line, message, and follow-up or review links to give the recipient more context.
Customizable subject and message.
A message with context
The text is yours.
The data comes from the order.
In SMS and email templates, include dynamic information so that the message is filled with data from each delivery.
- Call the customer by nameAdd a personal touch to communication.
- Identify deliveryShow which order the update refers to.
- Indicate the next stepInclude tracking or experience review links.
On WhatsApp, the data is inserted into the models defined for the channel.
EMAIL TEMPLATE · EXAMPLE
Hello, customer name!
Your order order identification already have a delivery route.
Tracking link
Filled with order data
MESSAGE TO MARINA
Hello, Marina!
Your order EG-1024 already have a delivery route.
Track delivery
Visibility for service
The conversation has context.
The shipment has a history.
Consult order communications, with channel, event, status, times and attempt information. Understand what was processed and what needs attention.
EG-1024 Order Communications
History example| Event | Channel | Schedule | Status |
|---|---|---|---|
| Scripted order | 09:41 | Sent | |
| Delivery completed | 14:52 | Sent | |
| Delivery completed | 15:22 | Scheduled |
The sending status does not confirm that the recipient has read the message.
Scheduled shipments
Set a timeout after the event when communication needs to happen later.
Consultation by request
See the rule, channel and content registered to support service.
Pay attention to shipments
See retries, error messages, and skipped records when required data is missing.
Prepare once. Follow the routine.
Your communication begins
with well-defined rules.
- 01 · DEFINE
Choose the event and channel
Determine at what point in the order the communication should be triggered and where it will be sent.
- 02 · PREPARE
Configure the message
Review the template available for the channel, the required data, and the desired interval after the event.
- 03 · FOLLOW
Activate and consult history
With the rule active and the channel enabled, monitor communications records for each order.
The message is the invitation. The tracking continues.
Get to know Tracking Take the customer to delivery tracking on a page accessible via the link.
Before you start
Frequently asked questions
Understand how to configure communication for your operation.
Do I need to send each message manually?
No. Active rules can trigger communications based on order events, such as delivery routing and completion. You can also set an interval between the event and sending.
Can I change the text for all channels?
SMS and email allow you to configure messages with dynamic order data. WhatsApp uses templates defined for the channel, with the parameters and actions available in each template.
Do all customers receive payments through all three channels?
Not automatically. Each rule has a defined channel. Shipping depends on active rules, channel activation and contacts filled in the order, such as telephone or email.
Can the customer receive the tracking link?
Yes. The link can be part of messages, depending on the model and channel, allowing you to consult delivery information without having to call the operation.
Can I see if there was a problem with shipping?
Order history brings together communication records, including status, times, trials and errors. Messages that rely on missing data can be ignored, with an indication of the reason.
Does the “Sent” status mean that the customer read it?
No. This status records the shipment processing in the system. It does not represent a confirmation of reading by the recipient.
How do I enable channels for my company?
Talk to our team to check the availability, conditions of use and configuration of each channel for your operation.
Your delivery deserves good communication
Keep the customer informed.
Let your team move forward.
Discover Entregui notifications and connect operation updates to the recipient's experience.