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Bring the operation together
Consult ongoing vehicles and routes in a centralized view, without relying on individual phone updates.
Control Tower
See the operation.
Know where to act.
Routes, delivery people and orders on the same panel. Monitor the progress of deliveries, identify delays and understand occurrences to guide your team.
Explore an example operation Map view Progress by route Pay attention to incidents
From overview to detail
Less time searching.
More context to decide.
When multiple routes happen at the same time, your team needs to understand the progress and recognize situations that require attention.
Identify what deserves attention
Check late stops, undelivered orders and the time since the last position received from the delivery person.
Orient with information
See the route, stop and orders involved to talk to the delivery person and give a clearer answer to the customer.
Experience management's vision
Three routes.
Different points of attention.
Explore each route to understand progress, location updates, and what's worth checking out.
Example operationFictitious data · reference at 2:30 pm
3Routes in progress
9 / 24Orders delivered
1Route with delayed stop
1Route without recent update
OPERATION ROUTES
Schematic map Route 1024 · Center
Last position: 2:29 pm · Ana · Van 01
Stop 5 of 8
Understand what is still missing on the route.
The route has 4 of 8 orders delivered. The last position arrived at 2:29 pm, one minute before the time in this example.
How your team can take action
Consult the next stop and linked orders to guide service.
Information that helps coordinate
The map is the beginning.
Context makes the difference.
Open the details to understand what happens on each route and monitor the execution of deliveries.
Planned and traveled route
View the planning lines and the recorded route, according to the positions received during the route.
Search and filters
Locate a vehicle by name or license plate. Use the status and overdue filters to direct your query.
Stops and orders
Consult the next stop, completed steps and linked orders, with access to operation details.
Delays and occurrences
Recognize overdue turnarounds and undelivered orders without confusing a completed turnaround with a successful delivery.
Delivery person context
Check the last location update and battery level, when reported by the app.
Contact with the driver
Access WhatsApp when a phone is available and align the situation with whoever is taking the route.
A flow for everyday life
Follow up. To understand. Guide.
A common reference for managing deliveries and service.
- 01
Start with the overview
View ongoing routes and look for the vehicle or situation your team needs to track.
- 02
Open the route context
Check progress, next stop, predictions and events before defining the next step.
- 03
Align the action with the team
Contact the driver and access the route or order details to conduct the service.
Before you start
Frequently asked questions
Understand how information reaches the Tower and helps with monitoring.
What is the difference between Tower and customer tracking?
The Tower is aimed at the team that coordinates the operation: it brings together vehicles, routes and stop details. The tracking link allows the recipient to track their order information.
How does location get to the dashboard?
The delivery person's application sends the cell phone's positions. The update depends on location permissions, connection and data sending by the app.
What appears when there is no recent position?
The last received position and update indication help identify missing recent data. An old position does not confirm where the vehicle is now; the team can check the situation with the delivery person.
How is delay identified?
Stops that have not yet been completed can be signaled when they exceed the recorded forecast. Forecasts are estimates and must be evaluated together with the progress and information of the operation.
Does a completed stop mean all orders have been delivered?
Not necessarily. The Tower allows you to consult stop orders and highlights undelivered orders. This helps separate route progress from the outcome of each delivery.
Your operation, with more visibility
Swap the search for information
for a vision to act.
Discover the Control Tower and see how to monitor your team and their deliveries on a single panel.